Return and Refund Policy

We want you to be fully happy with your watch. If you are not, this is how returns, exchanges and refunds work.

1. 14-day return window

You can request a return within 14 days of delivery if the watch is unworn, in its original condition, and returned with all boxes, warranty card, tags, protective films, manuals and accessories.

2. What cannot be returned

• Watches that have been worn, resized, engraved or personalised, or show scratches, dents or marks.
• Watches with removed protective stickers, seals or tags, or with missing accessories.
• Items damaged by misuse after delivery.

3. How to request a return

1. Email [support@yourdomain.com] with your order ID, reason, and photos or video where relevant, within 14 days of delivery.
2. We will confirm approval and arrange a free insured pickup (or share instructions if pickup is not available at your PIN code).
3. Pack the watch securely in its original box. Do not send it by uninsured post.

4. Inspection and refund

After the watch reaches us we inspect it, usually within 2 to 3 business days. If it passes, we start your refund.

• Online payments are refunded to the original payment method (UPI, card or bank) within 5 to 7 business days of approval. Your bank may take extra time to show it.
• Cash on delivery orders are refunded by bank transfer. We will ask for your account details.

5. Damaged, defective or wrong item

If your watch arrives damaged, defective or different from what you ordered, tell us within 48 hours of delivery with photos or an unboxing video. We will arrange a free replacement or a full refund, your choice, subject to stock.

6. Exchanges

You can exchange for another watch of equal or higher value within 14 days. If the new watch costs more, you pay the difference.

7. Cancellations

You can cancel before dispatch for a full refund. After dispatch, the return process above applies.

8. Warranty claims

For a manufacturing defect after the return window, see the warranty section of our Terms and Conditions and email us with your invoice.